Privacy Policy

1. What the plugin sends to us

Nothing is sent until a store administrator clicks Start free trial in WordPress. That screen lists what will be sent. After that, the plugin sends:

Our server also receives the IP address of your web server with each request, as part of normal internet traffic. We do not store it in our database.

The plugin never sends shopper or customer details, order details, cart contents, product data, coupon codes or your offer settings.

2. Payments

Payments are handled by our payment partner, Razorpay Software Private Limited. You enter your payment details on Razorpay’s pages, under Razorpay’s privacy policy. We never see or store card numbers, UPI PINs or bank login details.

Razorpay tells us the payment’s ID, amount, currency, status and method, and the email address and phone number you entered on the payment page. We keep this to activate your licence, issue refunds, handle disputes and meet tax and accounting rules.

3. Emails and support

If you email us, we keep the conversation so we can help you. We send emails only about your licence, payments, support, and important changes to CouponStack. We do not send marketing emails unless you ask for them, and we never sell or rent your data.

4. This website

This website does not use cookies, analytics or advertising trackers, and does not load content from other websites. Our hosting provider may keep standard access logs, such as IP address, page and time, for a short period for security.

5. Who we share data with

We share data only with service providers who help us run CouponStack, and only as much as they need:

• Razorpay, for payments;
• our hosting and database providers, who store data for us;
• our email provider, if we email you.

These providers may store data outside India, under safeguards required by law. We may also disclose data where Indian law requires it, for example to a court or tax authority.

6. How long we keep data

• Store and licence data: while your store is registered, and for up to 12 months after its last check, after which it is deleted.
• Trial record (store domain and trial dates): kept even after deletion, so that each store gets only one free trial.
• Payment records: for as long as Indian tax and accounting law requires, currently up to 8 years.
• Daily check records: up to 12 months.
• Support emails: up to 3 years after the conversation ends.

7. Your rights

Under India’s Digital Personal Data Protection Act, 2023 and other laws that may apply to you, you can ask us to:

• tell you what personal data we hold about you and who we have shared it with;
• correct or update it;
• delete it, except what we must keep by law or for the trial record above;
• withdraw your consent. To stop all data being sent, deactivate and delete the plugin. The licence then stops working.

You can also nominate someone to exercise these rights on your behalf. Email support@couponstack.website from your store’s administrator email address. We reply within 7 days and resolve requests within 30 days.

8. Security

Data is sent over encrypted connections (HTTPS). Licence requests are signed, store secrets are never stored in readable form on our servers, and access to our systems is limited to us. No system is perfectly secure. If a breach affects your data, we will notify you and the authorities as the law requires.

9. Children

CouponStack is a business tool and is not intended for anyone under 18. We do not knowingly collect children’s data.

10. Grievance officer and contact

For any privacy question, request or complaint, contact our grievance officer:

Mohit Radadiya
JP Nagar
Bangalore, Karnataka 560076
India
support@couponstack.website · +91 81408 57649

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes to this policy

We may update this policy. The date at the top shows when it last changed. If we change what the plugin sends, the change will be listed in the plugin’s changelog before it takes effect.